11:30 AM – 1:00 PM Registration / Networking / Lunch

1:00 PM – 1:15 PM Welcome & Introductions

1:15 PM – 2:45 PM Developing High Performance Teams (*ACHE Face to Face Education Credits 1.5 hours)

Moderator: Heather Anderson, Vice President of Quality and Performance Management, Baptist Health System

Panelist: Brian Gibson, Director, Ambulatory Call Center University Health System

Panelist: Karen Bryant, Vice President, Surgery Service Line, Methodist Healthcare System

Panelist: Travis Krug, Director, HR Strategy, Christus Health

3:00 PM – 4:30 PM Employing Social Media to Build Customer Satisfaction and community Outreach (*ACHE Face to Face Education Credits 1.5 hrs)

Moderator: Leni Kirkman, Vice President of Strategic Communication and Marketing, University Health System

Panelist: Major Michael Damon King, MBA, FACHE, Vice President of Information Management and Systems, Medical Education and Training Campus

Panelist: David Tapia , MBA, FACHE, FHIMMS, Managing Partner, Convergence Health Solutions, LLC

Panelist: Angel Martinez, Director of Scouting Relations and Communications (Chief Story Teller/PR Director), Boy Scouts of America

4:30 PM – 5:00 PM Questions / Closing Remarks

Contact for Information/Cancellations: Roxanne Rosa, MHA, FACHE, roxanne.rosa@uhs-sa.com