President’s Blog: Communication for Change

November 9, 2016: Well, that was quite an election cycle with shocking results for many.  So, where do we go from here?  How do we take what has been a divisive environment and unify a country to set sights on a clear vision for the future?  Or can we?  Are we talking transformation here or will it be business as usual? [Read the entire blog post here]

2016 Fall Collaborative Event (with Central Texas Chapter)

Please see the flyer below for details of this event.  Register at this link


Fall Collaborative Friday, November 4, 2016 Texas State University McCoy College of Business, Room #233

3.0 Face-To-Face ACHE Education Credits

1:00 PM-1:15 PM  Welcome (Cristian Lieneck, Associate Professor, Texas State University School of Health Administration)  Introductory Remarks (CT and ST-ACHE Chapter Leadership)

1:15 PM-2:45 PM PANEL #1 – Ethical Challenges in Healthcare Leadership Ethical challenges arise in all aspects of healthcare and service, from the bedside to the boardroom. Hospital leaders and boards set the ethical compass of the organization by making decisions about priorities, policies and resource allocation as they determine the best ways to meet the needs of their communities, while respecting their staff and the populations they serve. Understanding the expanding paradigm of planning, creating and maintaining an ethical healthcare organization is crucial to help identify strategies for implementing ethics initiatives within your own organization. Healthcare leaders must “walk the talk” and demonstrate their commitment to ethics throughout their organization. Moderator: Eileen Morrison, MPH, EdD, Professor, TX State School of Health Administration Panelists: Perry Ann Reed, MBA, Director, Ethics and Palliative Care, Texas Children’s Hospital Dawn Seery, D.Be, MA, RN, Director of Ethics Integration, Ascension Texas Courtenay R. Bruce, JD, MA, Assistant Professor, Baylor College of Medicine

2:45PM-3:00PM Break (light refreshments provided)

3:00 PM-4:30PM PANEL #2 – Creating a Committed Workforce Health care leaders need to adopt a change in beliefs and organizational practice to regain a focus on safety, quality, service, and financial performance objectives to ultimately achieve sustainable excellence. Discussion includes the importance of one’s perceptions, beliefs and individual leader behavior, new research on the science of change and adaptive human behavior, key elements of employee engagement, and the imperative to redesign the current health care organizational model to focus on the key elements of performance competitive advantage – self-awareness, collaboration, and connection. Moderator: Patrick D. Shay, Ph.D., Assistant Professor, Trinity University Panelists: Michael Roussos, Hospital Administrator, University Health System Barry Burns, Vice President of HR, Methodist Healthcare System LTC David Parker, FACHE, COO, BrookeArmy Medical Center

4:30 PM Closing remarks – CT/ST ACHE chapter leadership

5:00 PM-7:30PM Networking reception at Salt Grass Steakhouse 221 E. Sessom Drive, San Marcos, TX, 78666

President’s Blog Post: Experience versus Satisfaction

I’ve read a few articles recently that talked about patient experience versus patient satisfaction and how we need to change our survey methods to match and trend those qualities in health care.  Are we splitting hairs here?  In one of the articles, it breaks down in two columns the alleged difference between the two.  I ponder whether or not the patient distinguishes between satisfaction and experience… [read the rest of the blog here]

Fall 2016 Education Chapter Event

11:30 AM – 1:00 PM               Registration / Networking / Lunch

1:00 PM – 1:15 PM                Welcome & Introductions

1:15 PM – 2:45 PM   Fostering Inclusion of LGBT Patients and Employees (*ACHE Face to Face Education Credits 1.5 hours)

Moderator: Missam Merchant, Director of Nursing, BSN, RN, RN-BC, NE-BC, Metropolitan Methodist Hospital

Panelist: Christopher Armijo, Integrated Healthforce Protection, U.S. Army

Panelist: Naomi Brown, LCSW-Vice Chair, San Antonio Pride Association

2:45 PM – 3:00 PM BREAK

3:00 PM – 4:30 PM     Health Information Exchange: Implementation in the  Real World (*ACHE Face to Face Education Credits 1.5 hrs)

Moderator: Bill Phillips, CIO, University Health System

Panelist: Kimberly Harris, Director of Marketing and Business Development, Healthcare Access San Antonio

Panelist: George Hooch, CEO, Texas Health Services Authority

4:30 PM – 5:00 PM Questions / Closing Remarks

Review our Eventbrite for registration!

Fall Student & Early Careerist Education Chapter Symposium

11:00 AM – 12:00 PM          Registration / Networking / Lunch Provided

12:00 PM – 12:15 PM          Welcome & Introductions:  George Thomas, Director of  Student Affairs, STC-ACHE

12:15 PM – 1:45 PM          Developing High Performance Teams (*ACHE Category 1, 1.5 Credits)

Moderator: Barry Burns, VP Human Resources, Methodist Healthcare System

Panelist: Ernesto Gomez, PhD, President & CEO Centro-Med Health Center

Panelist: Kevin C. Moriarty, President & CEO Methodist Healthcare Ministries 

Panelist: Eric Cooper, President & CEO San Antonio Food Bank

1:45 PM – 2:00 PM      Break

2:00 PM – 3:30 PM        Career Positioning:  Strategically Mapping Your Early Career  Development  (*ACHE Category 2, 1.5 Credits)

Moderator: John Hornbeak, LFACHE, Trinity University

Panelist: Cary Fox, Executive Director, Population Health, Christus Health

Panelist: Wes Fountain, CPA, CFO Methodist Healthcare Ministries

Panelist: Paul Nguyen, MBA, President & CEO Communicare Health Center

3:30 PM – 4:00 PM          Questions / Closing Remarks / Adjourn              

Contact for Information / Cancellations:

Register at our Eventbrite site

President’s Blog Post: VIP Health Care

I read an article recently entitled, “VIP Syndrome can be a risk in caring for stars.”  It talked about the death of Prince and Michael Jackson, and how special medical care put them in a position to depend on treatment that was considered outside the standard of care and dangerous.  Most had to do with the treatment of pain, but it mostly concerned the prescribing and delivery of pain medication such as fentanyl, and the anesthetic propofol, used in Michael Jackson’s case to ease his pain and help him sleep. [Read the full blog post here]

President’s Blog Post: Diversity and Inclusion

Today, I sat through a webinar on Diversity and Inclusion.  There were two chapters that touted their successes in this area of health care.  If you haven’t heard or read, there are two new communities in the ACHE forum.  They are the Asian and LGBT communities.  At first I read that membership had to join one of these communities.  I inquired and ACHE Corporate said that it wasn’t a requirement… [Read the full blog post here]

STC-ACHE Summer Education Chapter Event

11:30 AM – 1:00 PM Registration / Networking / Lunch

1:00 PM – 1:15 PM Welcome & Introductions

1:15 PM – 2:45 PM Developing High Performance Teams (*ACHE Face to Face Education Credits 1.5 hours)

Moderator: Heather Anderson, Vice President of Quality and Performance Management, Baptist Health System

Panelist: Brian Gibson, Director, Ambulatory Call Center University Health System

Panelist: Karen Bryant, Vice President, Surgery Service Line, Methodist Healthcare System

Panelist: Travis Krug, Director, HR Strategy, Christus Health


3:00 PM – 4:30 PM Employing Social Media to Build Customer Satisfaction and community Outreach (*ACHE Face to Face Education Credits 1.5 hrs)

Moderator: Leni Kirkman, Vice President of Strategic Communication and Marketing, University Health System

Panelist: Major Michael Damon King, MBA, FACHE, Vice President of Information Management and Systems, Medical Education and Training Campus

Panelist: David Tapia , MBA, FACHE, FHIMMS, Managing Partner, Convergence Health Solutions, LLC

Panelist: Angel Martinez, Director of Scouting Relations and Communications (Chief Story Teller/PR Director), Boy Scouts of America

4:30 PM – 5:00 PM Questions / Closing Remarks


Contact for Information/Cancellations: Roxanne Rosa, MHA, FACHE,