December 16, 2016: I was recently at a strategy meeting where we discussed reaching out and providing service to our customers or constituents. As the discussion continued, it appeared that we broke down our plan using generational categories. The Millennial was thought to be self-absorbed and impatient, while very tech savvy. The Boomers were thought to be hard working, loyal, and more set in their ways. Should we really stereotype each generation to make decisions on how to serve our customers? [Read the entire blog here]
November 9, 2016: Well, that was quite an election cycle with shocking results for many. So, where do we go from here? How do we take what has been a divisive environment and unify a country to set sights on a clear vision for the future? Or can we? Are we talking transformation here or will it be business as usual? [Read the entire blog post here]
I’ve read a few articles recently that talked about patient experience versus patient satisfaction and how we need to change our survey methods to match and trend those qualities in health care. Are we splitting hairs here? In one of the articles, it breaks down in two columns the alleged difference between the two. I ponder whether or not the patient distinguishes between satisfaction and experience… [read the rest of the blog here]
I read an article recently entitled, “VIP Syndrome can be a risk in caring for stars.” It talked about the death of Prince and Michael Jackson, and how special medical care put them in a position to depend on treatment that was considered outside the standard of care and dangerous. Most had to do with the treatment of pain, but it mostly concerned the prescribing and delivery of pain medication such as fentanyl, and the anesthetic propofol, used in Michael Jackson’s case to ease his pain and help him sleep. [Read the full blog post here]
Today, I sat through a webinar on Diversity and Inclusion. There were two chapters that touted their successes in this area of health care. If you haven’t heard or read, there are two new communities in the ACHE forum. They are the Asian and LGBT communities. At first I read that membership had to join one of these communities. I inquired and ACHE Corporate said that it wasn’t a requirement… [Read the full blog post here]
Our annual scholarship application period is open! Applications are due by October 31, 2016. See our Awards page for details and to download the application.