President’s Blog: The Generational Gap

December 16, 2016: I was recently at a strategy meeting where we discussed reaching out and providing service to our customers or constituents.  As the discussion continued, it appeared that we broke down our plan using generational categories.  The Millennial was thought to be self-absorbed and impatient, while very tech savvy.  The Boomers were thought to be hard working, loyal, and more set in their ways.  Should we really stereotype each generation to make decisions on how to serve our customers? [Read the entire blog here]